My fiancee and I had a great experience at Hitched! With all this COVID craziness, we were ready to have somewhat of a normal ring shopping experience and that's what we got when we went to the shop. Stephanie was super helpful in answering all of our questions. My fiancee has a metal allergy that we haven't identified so she gave us some advice on what to avoid. After the purchase, he realized the ring wasn't quite what he wanted so we returned to the store. Within minutes we were able to exchange it so he could get exactly what he wanted.