Terms of service
Last Updated: May 4, 2026
OVERVIEW
This website is operated by Hitched. Throughout the site, the terms “we,” “us,” and “our” refer to Hitched. Hitched offers this website, including all information, tools, products, services, showroom appointments, online purchasing, customer support, SMS/text messaging, and other services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.
By visiting our site, scheduling an appointment, contacting us, submitting information, opting into communications, purchasing something from us, or otherwise using our services, you engage in our “Service” and agree to be bound by the following Terms of Service, including any additional terms, conditions, and policies referenced herein or available by hyperlink.
These Terms of Service apply to all users of the site and our Services, including, without limitation, browsers, customers, showroom visitors, vendors, merchants, contributors of content, and users who communicate with us by email, phone, SMS/text message, live chat, or other channels.
Please read these Terms of Service carefully before accessing or using our website or Services. By accessing or using any part of the site or Services, you agree to be bound by these Terms of Service. If you do not agree to these Terms, you may not access the website or use our Services.
Any new features, products, tools, services, or resources added to the current store or website shall also be subject to these Terms of Service. You can review the most current version of the Terms of Service at any time on this page.
We reserve the right to update, change, or replace any part of these Terms of Service by posting updates or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website or Services following the posting of any changes constitutes acceptance of those changes.
Our online store is hosted on Shopify Inc. Shopify provides us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 — ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you are the age of majority in your state, province, or jurisdiction of residence and have given us your consent to allow any minor dependents to use this site.
You may not use our products or Services for any illegal or unauthorized purpose, nor may you, in the use of the Service, violate any laws in your jurisdiction, including but not limited to intellectual property laws, privacy laws, consumer protection laws, and communications laws.
You must not transmit any worms, viruses, malware, or any code of a destructive or harmful nature.
A breach or violation of any of these Terms may result in immediate termination of your access to the Services.
SECTION 2 — GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time, subject to applicable law.
You understand that your content, not including credit card information, may be transferred unencrypted and may involve transmissions over various networks and changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is encrypted during transfer over networks.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, scrape, or misuse any portion of the Service, use of the Service, access to the Service, or any contact or communication channel through which the Service is provided, without our express written permission.
The headings used in these Terms are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 — ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current. The material on this site is provided for general informational purposes only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete, or more timely sources of information.
Any reliance on the material on this site is at your own risk.
This site may contain certain historical information. Historical information is not current and is provided for reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site except as required by law.
You agree that it is your responsibility to monitor changes to our site.
SECTION 4 — MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products and services are subject to change without notice.
We reserve the right at any time to modify, suspend, or discontinue the Service, or any part or content thereof, without notice at any time.
We shall not be liable to you or to any third party for any modification, price change, suspension, or discontinuance of the Service.
SECTION 5 — PRODUCTS, SERVICES, CUSTOM PROJECTS, RETURNS, AND REFUNDS
Certain products or services may be available exclusively online through the website or exclusively through our showrooms. These products or services may have limited quantities and are subject to return, exchange, cancellation, or refund only according to our Return Policy and these Terms.
We have made every effort to display as accurately as possible the colors, images, details, materials, gemstones, diamonds, metals, and product characteristics that appear on the site. We cannot guarantee that your computer monitor, mobile device, or other display will accurately show product colors, scale, proportions, finishes, or other visual details.
We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.
We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products, services, product pricing, availability, timelines, and specifications are subject to change at any time without notice, at our sole discretion.
We reserve the right to discontinue any product or service at any time. Any offer for any product or service made on this site is void where prohibited.
Engagement Rings and Custom Projects
Engagement rings, custom engagement rings, custom jewelry projects, personalized items, special orders, made-to-order pieces, modified designs, engraved items, resized items, and any project or item created, sourced, ordered, altered, or produced specifically for a customer are final sale and are not eligible for return, cancellation, exchange, or refund, except as expressly required by applicable law or expressly stated in writing by Hitched.
This includes, without limitation, engagement rings, custom-designed rings, custom wedding bands, jewelry redesign projects, heirloom redesigns, special-order diamonds or gemstones, modified settings, custom CAD designs, 3D model approvals, production-approved pieces, and any item that has entered production or been specially sourced for a customer.
Deposits, design fees, sourcing fees, custom project payments, production payments, and payments made toward engagement rings or custom projects are non-refundable unless otherwise expressly stated in writing by Hitched.
Because engagement rings and custom projects are created, sourced, or produced specifically for the customer, you acknowledge that these items cannot be returned to general inventory in the same manner as standard, non-custom merchandise.
Please review all quotes, specifications, CAD renderings, 3D models, stone details, sizing, engraving, production approvals, and order confirmations carefully before approving a purchase or project for production. Once approved, changes may not be possible or may result in additional charges.
For more detail, please review our Return Policy.
We do not warrant that the quality of any products, services, information, gemstones, diamonds, materials, or other items purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected, except as expressly stated in writing by Hitched or required by applicable law.
SECTION 6 — ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us.
We may, in our sole discretion, limit or cancel quantities purchased per person, per household, per customer account, per payment method, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, the same billing address, the same shipping address, or other identifying information.
In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the email address, billing address, shipping address, phone number, or other contact information provided at the time the order was made.
We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, distributors, or parties acting in bad faith.
You agree to provide current, complete, and accurate purchase, account, contact, billing, shipping, and payment information for all purchases made through our store or Services.
You agree to promptly update your account and other information, including your email address, phone number, billing address, shipping address, credit card information, and expiration dates, so that we can complete your transactions and contact you as needed.
SECTION 7 — OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have control or input.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without any warranties, representations, or conditions of any kind and without any endorsement.
We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools offered through the site or Services is entirely at your own risk and discretion. You should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider.
We may, in the future, offer new services, tools, resources, or features through the website or Services. Such new services, tools, resources, or features shall also be subject to these Terms of Service unless otherwise stated.
SECTION 8 — THIRD-PARTY LINKS
Certain content, products, tools, and services available through our Service may include materials from third parties.
Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content, accuracy, policies, practices, products, or services of any third party.
We do not warrant and will not have any liability or responsibility for third-party materials, websites, products, services, or resources.
We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, tools, or any other transactions made in connection with third-party websites.
Please review carefully the third party’s policies and practices before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the third party.
SECTION 9 — USER COMMENTS, FEEDBACK, REVIEWS, AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions, such as contest entries, reviews, photos, testimonials, or feedback, or without a request from us you send creative ideas, suggestions, proposals, plans, images, videos, reviews, comments, or other materials, whether online, by email, by postal mail, by SMS/text message, through social media, or otherwise, collectively, “comments,” you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, display, reproduce, and otherwise use in any medium any comments that you provide to us.
We are and shall be under no obligation to maintain any comments in confidence, to pay compensation for any comments, or to respond to any comments.
We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is unlawful, offensive, threatening, libelous, defamatory, obscene, abusive, objectionable, infringing, or otherwise violates any party’s rights or these Terms.
You agree that your comments will not violate any right of any third party, including copyright, trademark, privacy, publicity, personality, or other personal or proprietary rights.
You further agree that your comments will not contain libelous, unlawful, abusive, obscene, or otherwise objectionable material, or contain any computer virus, malware, or harmful code that could affect the operation of the Service, any related website, other websites, or systems.
You may not use a false email address, phone number, identity, or other contact information, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments.
You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for comments posted or submitted by you or any third party.
SECTION 10 — PERSONAL INFORMATION
Your submission of personal information through the store, website, showroom forms, appointment booking forms, checkout flows, customer service channels, SMS/text messaging programs, and other Services is governed by our Privacy Policy, which is incorporated into these Terms of Service by reference.
Please review our Privacy Policy for more information about how we collect, use, disclose, and protect your personal information, including mobile phone numbers, SMS/text messaging opt-in consent, and SMS/text messaging records.
SECTION 11 — ERRORS, INACCURACIES, AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, gemstone or diamond details, pricing, promotions, offers, product shipping charges, transit times, availability, appointment information, production timelines, or other information.
We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if information in the Service or on any related website is inaccurate at any time without prior notice, including after you have submitted your order.
We undertake no obligation to update, amend, or clarify information in the Service or on any related website, including pricing information, except as required by law.
No specified update or refresh date applied in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 12 — PROHIBITED USES
In addition to other prohibitions set forth in these Terms, you are prohibited from using the site, Services, products, communications channels, or content:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any international, federal, state, provincial, or local law, rule, regulation, or ordinance;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, disability, or any other protected characteristic;
(f) to submit false or misleading information;
(g) to upload or transmit viruses, malware, or any other type of malicious code;
(h) to collect, track, scrape, or misuse the personal information of others;
(i) to spam, phish, pharm, pretext, spider, crawl, scrape, or engage in similar activities;
(j) for any obscene, abusive, fraudulent, deceptive, or immoral purpose;
(k) to interfere with or circumvent the security features of the Service, any related website, other websites, or the Internet;
(l) to misuse our SMS/text messaging, email, phone, chat, or customer service channels; or
(m) to impersonate any person or entity or misrepresent your affiliation with any person or entity.
We reserve the right to terminate your use of the Service or any related website for violating any prohibited uses.
SECTION 13 — DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent, or warrant that your use of our Service will be uninterrupted, timely, secure, or error-free.
We do not warrant that the results that may be obtained from the use of the Service will be accurate or reliable.
You agree that from time to time we may remove the Service for indefinite periods of time or cancel the Service at any time, without notice to you.
You expressly agree that your use of, or inability to use, the Service is at your sole risk.
The Service and all products and services delivered to you through the Service are, except as expressly stated by us in writing, provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.
In no case shall Hitched, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, vendors, service providers, subcontractors, licensors, or partners be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, consequential, or similar damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, loss of business, or similar damages, whether based in contract, tort, negligence, strict liability, or otherwise, arising from your use of the Service or any products or services procured through the Service, or for any other claim related in any way to your use of the Service or any product or service.
This includes, but is not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of use of the Service or any content, product, or service posted, transmitted, or otherwise made available through the Service, even if advised of the possibility of such damages.
Because some states or jurisdictions do not allow the exclusion or limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 14 — INDEMNIFICATION
You agree to indemnify, defend, and hold harmless Hitched and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, vendors, interns, and employees from and against any claim, demand, loss, liability, damages, costs, or expenses, including reasonable attorneys’ fees, made by any third party due to or arising out of:
(a) your breach of these Terms of Service or the documents they incorporate by reference;
(b) your violation of any law, rule, regulation, or ordinance;
(c) your violation of the rights of a third party;
(d) your misuse of the Service; or
(e) any false, inaccurate, or misleading information you provide to us.
SECTION 15 — SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law.
The unenforceable portion shall be deemed severed from these Terms of Service, and such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 16 — TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of these Terms for all purposes.
These Terms of Service are effective unless and until terminated by either you or us.
You may terminate these Terms at any time by notifying us that you no longer wish to use our Services or by ceasing to use our site and Services.
If, in our sole judgment, you fail, or we suspect that you have failed, to comply with any term or provision of these Terms, we may terminate this agreement at any time without notice. You will remain liable for all amounts due up to and including the date of termination, and we may deny you access to our Services or any part thereof.
SECTION 17 — ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this site or in respect to the Service, including our Privacy Policy and Return Policy, constitute the entire agreement and understanding between you and us and govern your use of the Service.
These Terms supersede any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us, including any prior versions of the Terms of Service.
Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.
SECTION 18 — GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Commonwealth of Pennsylvania, without regard to conflict of law principles.
To the extent permitted by applicable law, you agree that any dispute arising out of or relating to these Terms, the Service, or any products or services purchased from Hitched shall be brought in the state or federal courts located in Pennsylvania.
SECTION 19 — CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates and changes to our website.
It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or Services following the posting of any changes to these Terms constitutes acceptance of those changes.
SECTION 20 — CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at:
Email: help@tryhitched.com
Mailing Address:
Hitched
Attn: Terms of Service
105 N 2nd Street, #13
Philadelphia, PA 19106
United States
SECTION 21 — SMS/MMS MOBILE MESSAGE TERMS AND CONDITIONS
Hitched offers SMS/MMS text messaging programs, including transactional, customer service, appointment-related, order-related, production-related, delivery-related, and, where you have provided consent, marketing and promotional text messages, collectively, the “Messaging Program.”
By opting in to or participating in the Messaging Program, you agree to these SMS/MMS Mobile Message Terms and Conditions and our Privacy Policy.
User Opt-In
You may opt in to receive SMS/MMS messages from Hitched by providing your mobile phone number and affirmatively consenting to receive text messages, such as through an online form, appointment booking form, checkout flow, customer inquiry form, showroom form, customer service interaction, or other opt-in method made available by Hitched.
By opting in, you agree to receive text messages from Hitched at the mobile number you provided. These messages may include appointment reminders, customer service messages, order updates, production updates, delivery notifications, and, where you have provided consent, promotional or marketing messages.
Consent to receive SMS/MMS text messages is not a condition of purchase.
Message Frequency
Message frequency may vary based on your interactions with Hitched.
You may receive up to 4 marketing messages per month. Transactional, appointment-related, order-related, production-related, delivery-related, or customer service messages may be sent as needed based on your relationship and interactions with Hitched.
Message and Data Rates
Message and data rates may apply. Your wireless carrier may charge fees for messages sent or received in connection with the Messaging Program. Hitched is not responsible for messaging or data charges imposed by your wireless carrier.
User Opt-Out
You may opt out of receiving SMS/MMS messages at any time by replying STOP to any text message from Hitched.
After you send STOP, you may receive one additional message confirming that your opt-out request has been processed.
After opting out, you will no longer receive SMS/MMS messages from Hitched through that Messaging Program unless you later opt back in. Opting out of marketing text messages does not prevent Hitched from sending non-marketing communications where permitted by law, such as communications related to an active order, appointment, transaction, customer service request, or legally required notice.
Help Instructions
For help, reply HELP to any text message from Hitched or contact us at help@tryhitched.com.
Mobile Information and SMS Consent
Mobile phone numbers, SMS/MMS opt-in data, and SMS/MMS consent records will not be sold, rented, shared, or disclosed to third parties or affiliates for their marketing or promotional purposes.
We may share mobile information with service providers solely as necessary to operate the Messaging Program, such as messaging platforms, telecommunications providers, customer service tools, appointment scheduling platforms, and related technology providers. These service providers are authorized to use mobile information only to provide services to Hitched and not for their own marketing or promotional purposes.
Supported Carriers and Delivery
The Messaging Program may not be available on all wireless carriers or in all areas. Wireless carriers are not liable for delayed or undelivered messages.
Delivery of SMS/MMS messages is subject to effective transmission from your wireless service provider and network operator and is outside of Hitched’s control.
MMS Disclosure
If your mobile device does not support MMS messaging, you may receive SMS messages instead.
Participant Requirements
To participate in the Messaging Program, you must have a wireless device capable of two-way messaging, use a participating wireless carrier, and be a wireless service subscriber with text messaging service.
Age Restriction
The Messaging Program is intended for individuals who are at least 18 years of age. By opting in to or participating in the Messaging Program, you represent that you are at least 18 years old.
Prohibited Use
You agree not to use the Messaging Program for any unlawful, abusive, harassing, fraudulent, or otherwise prohibited purpose.
You agree not to send or transmit any content that is unlawful, threatening, abusive, defamatory, obscene, discriminatory, infringing, or that contains viruses, malware, or other harmful code.
Changes to the Messaging Program
We may modify, suspend, or terminate the Messaging Program, or any part of it, at any time.
We may also update these SMS/MMS Mobile Message Terms and Conditions from time to time. Any changes will be effective when posted to our website or otherwise made available to you.
Your continued participation in the Messaging Program after such changes constitutes your acceptance of the updated terms.
Termination
We may suspend or terminate your participation in the Messaging Program if we believe you have violated these terms or applicable law.
You may terminate your participation at any time by replying STOP to any text message from Hitched.