We understand the importance of a wedding band and what it symbolizes, which is why we want to make sure you are 100% satisfied with your purchase. If you realize that your wedding band fit is off after you purchase, we offer free size exchanges or resizing within 30-days of your delivery date. If you've had a change of heart or are not fully satisfied with your wedding band, we also offer free returns within 30-days of your delivery date. Please note exclusions to this policy below.
Exchange + Return Exclusions
All diamond bands are final sale. If your diamond band needs a size adjustment, we are happy to resize your ring for free within 30 days of delivery. Please note that Hitched does not cover the cost of shipping for free resizes. Additional exclusions to our exchange and return policy include any ring that has been customized by Hitched (engraving, custom finish, custom size), any ring that has been visibly worn or shows signs of wear and tear (a ring that is scratched), and any ring that has been altered after purchase (engraved or resized by someone other than Hitched). Please note that Hitched only covers shipping fees for one exchange only. Shipping fees for subsequent exchanges are the responsibility of the consumer.
You are getting ready to make a lifelong commitment. In return, we'd like to make that same commitment to you when it comes to your wedding band. All Hitched wedding bands are sourced from manufacturers with strict quality standards and are warranted against material and craftsmanship flaws under normal use. Any ring that fails to live up to these standards will be repaired or replaced with a product of equal or lesser value.
Lifetime Warranty Exclusions
All Hitched products are made from materials sourced from manufacturers with strict quality standards and are warranted against material and craftsmanship flaws under normal use. Any product that fails to live up to these standards will be repaired or replaced with a product of equal or lesser value. Please note that warranty does not cover normal wear and tear, theft or loss (either of the entire ring or large center stones). It is recommended to get your precious metal and/or diamond rings insured with proper documentation including your stone grading report, if applicable. Warranty applies to original purchaser only and is not transferable. Any alterations made to the ring, including standard jewelry services such as engraving, resizing and polishing, by a third-party will void the warranty. Warranty does not cover shipping and handling. Shipping fees for services, repairs or replacements during the lifetime of the warranty are the responsibility of the consumer. Warranty does not cover resizing of full eternity diamond bands. Please inquire for a quote if you need your full eternity diamond band resized. For diamond bands, Hitched will repair or replace any band that is missing a stone within one year of purchase. Hitched requires an inspection of all products before honoring melee stone replacement to ensure the ring was properly maintained and cared for. After one year, there will be a fee associated with melee stone replacement. Warranty does not cover changes in finger size resulting in changes in the way a ring fits. Hitched is not responsible for the sentimental or intrinsic value of the original ring.Â
